CUSTOMER SERVICE » F.A.Q

How to order
You may place your orders anytime online 24/7. If you prefer to talk to a live person or if you have any questions please call us at 209-521-2700 Monday 12 PM to 5 Pm, Tuesday  through Friday 11:00 AM to 5:30 PM or Saturday 11 AM to 4 PM PST.

Credit cards accepted
We accept the following credit cards: Visa, MasterCard and Debit cards.

Sales tax
All purchases will include a 8.375% California sales tax.

Tracking your order
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

Modifying your order
Unfortunately, once your order has been processed we are unable to modify or cancel any order. All orders are available for exchange within 20 days.

International orders
For international orders, please email us at info@shopbonniej.com if you have questions.  International shipping rates will apply.

Customer service
We want you to be happy. Please call us or email us with any questions or concerns.
Phone: 209-521-2700
Email: info@shopbonniej.com

Out of stock items
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site daily with stuff that you will love.